You are knowledgeable (purposeful to professional degree) of the Linux working system
You have a tested history leveraging technical troubleshooting skillsYou have enjoy with Docker containers/photographs and Microsoft IoT Central You are cushty with, and feature a sizable operating expertise of the Microsoft Office suite such as; Word, Excel, Visio, PowerPoint, and OutlookPreferred:
Knowledge of LTE/5G and Wi-Fi (802.11a, 802.11ac, 802.11ax) networks in addition to LAN/WAN primarily based totally services (DNS, DHCP, Firewall, etc…) and conversation protocols (TCP/UDP)What You’ll Do:Collaborate with carrier companions to correctly hold purchaser SLAsResolve software program, hardware, or configuration troubles referring to Cooler ScreensTriage troubles in real-time through telecellsmartphone or e-mail and speak lower back viable answers through e-mail, telecellsmartphone or third-celebration platformsMonitor, examine, and music cooler door overall performance for growing mistakess developments and beginning each short-time period and long-time period answers or have interaction with extra engineering assets to assist cope with the situationResearch, test, document, installation and reveal corrective tactics associated with Cooler Screens merchandise and offeringsDesign, implement, reveal, examine and file outcomes of discipline exams on hardware and software program troubles concerning cutting-edge discipline failure developments, new hardware, and software program releasesMonitor and offer comments at the technical overall performance of Field Operations internally.
This should include: Field Technician overall performance, incident reporting, important fulfillment metrics, and the efficiencies of cutting-edge methods and practicesAssist withinside the manufacturing and validation of technical documentation to be used with the aid of using the discipline, such as schooling materials, installation/upgrade/upkeep checklists, tactics for discipline modifications, technical manuals, circuit board diagrams, method flowcharts, "how-to" guides, in addition to knowledgebase articles associated with key/habitual aid troublesProvide as needed/required, 24x7 aid insurance to our discipline operations group.
This responsibility, on occasion, calls for paintings hours to shift outdoor a ordinary eight am to five pm schedule
.What You Need to Succeed:You have a sophisticated diploma in Electronics Technology (or equivalent), BS in Information Systems or Information Technology preferredYou’ve obtained five+ years of enjoy repairing computer systems and/or electromechanical structures, as a aid expert in a helpdesk environmentYou have robust user-degree enjoy navigating/using working structures through a command linePreferred: Direct hands-on enjoy with servicing kiosks with electromechanical componentsNice to have:
Cisco Certified Network Associate (CCNA) and/or CompTia Network+ certification, Microsoft Certified Technology Specialist (MCTS) and/or CompTIA A+ certification, Red Hat Certified System Administrator (RHCSA)
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